We are confident that you will be totally delighted and satisfied with your purchase from Silver 54. In the very unlikely case that you are disappointed, please do not hesitate to contact us and we will do our utmost to help.
To avoid the possibility of any disappointment, please thoroughly check the item description before you buy.
Changed your mind?
You can cancel your order for any reason within 14 days of receiving it. If your order arrives in more than one parcel, the 14 days start when the last one arrives.
Just email us at sales@silver54.co.uk with your order number and let us know which pieces you’d like to return. You then have a further 14 days from the day you tell us to send the item back.
Please return items unused and in their original condition, in the Silver 54 box and gift bag.
Earrings
For hygiene reasons, please don’t try on earrings if you think you might return them.
Your refund
We’ll refund you within 14 days of receiving your return, or of you sending us proof of postage if that comes first. The money goes back to the card or PayPal account you paid with.
We’ll refund the full price of the item. The original postage charge is non-refundable.
You’ll need to pay the postage to send a change-of-mind return back to us. Please keep your proof of postage, and we’d recommend a tracked service.
Damaged items
All orders are sent thoroughly packaged to avoid any damage. If anything does arrive damaged, please email us at sales@silver54.co.uk, with a photo if you can, and we’ll deal with Royal Mail.
Faulty items
If something you buy from us is faulty, please email us at sales@silver54.co.uk, with a photo if you can.
Within 30 days of delivery, you can have a full refund. After 30 days, we’ll repair or replace it, and if that doesn’t put it right, we’ll refund you.
Where to send returns
Silver 54
26 Heydon Road
Royston
SG8 8SR
Cancellation form
You don’t need to use a form to cancel. An email is fine. If you’d prefer to use one, copy the text below into an email to sales@silver54.co.uk:
To Silver 54, 26 Heydon Road, Royston, SG8 8SR, sales@silver54.co.uk
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Date: